Shipping & Returns
Looking for more info? Please contact us at firstname.lastname@example.org or check out our FAQ here.
Early Backer units started shipping June 19. Pre-orders will be fulfilled on June 26.
After July 1, all orders will be shipped upon receipt!
Drown ships internationally. FREE shipping to anywhere in the US or UK!
Enjoy Free Returns within 30 days. If you are not completely satisfied with your purchase, then please contact us. We will gladly exchange your product or give you a full refund.
Drown offers a 12-Month warranty to the original purchaser that the earphones shall be free against defects in materials or workmanship. Limitations to this warranty include cosmetic damage, sun damage, water damage, and tears to fabric cord during consumer use.
Shipping products directly to Drown for return, repair, or replacement is the responsibility of the end-user. We shall satisfy our warranty obligations by remedying any material or manufacturing faults free of charge, at our discretion, either by repair or by exchanging individual parts or the entire product. Any defective parts removed from a product during the course of a warranty claim shall become the property of Drown. In the event that the remedy is the exchange of the entire product and an identical product is not available for warranty replacement, Drown reserves the right to replace the defective product with a comparable product.